Privacy Policy

PRIVACY POLICY

Click here to download the privacy policy

Introduction

This Privacy Policy describes how shopdilly.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

This Privacy Policy is exclusively construed in accordance with and shall be exclusively governed by Dutch law.

Definitions

Privacy Policy: this privacy policy of Roza Dilan.

Products: the product(s) as offered on the Site.

Site: the website www.shopdilly.com and all of its sub-domains.

User: any individual visitor to the Site or recipient of specific content such as ads, e-mail or newsletters in relations to Dilly.

Table of contents

1. Collecting Personal Information

2. Sharing Personal Information

3. Usage of Personal Information

4. Lawful Basis

5. Retention

6. Automatic decision-making

7. Your Rights (Cookie Policy)

8. Changes

9. Contact

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Shopify and payment gateway(s).

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, bank account details, and payment gateway details), email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Shopify, payment gateways and shipping services. 

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, bank account details, and payment gateway details), email address, and phone number.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: none.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

• We use Mollie, MasterCard, Bancontact, iDEAL, and PayPal as payment gateways and methods in order to facilitate our payment methods. You can read more about how these services uses your Personal Information here: 

• https://www.mollie.com/en/privacy

• https://www.mastercard.co.uk/en-gb/about-mastercard/what-we-do/privacy.html

• https://www.bancontactpayconiq.com/files/privacy.pdf

• https://www.ideal.nl/en/disclaimer-privacy-statement/

• https://www.paypal.com/va/webapps/mpp/ua/privacy-full

• We use PostNL (through MyParcel) as a shipping service in order to deliver our products to you. You can read more about how both PostNL and MyParcel use your Personal Information here: 

• https://www.postnl.nl/en/privacy-statement/

• https://www.myparcel.nl/en/conditions-and-policy/

3. Usage of Personal Information

We use your personal Information to provide our services to you, which includes but is not limited to: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

4. Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations.

5. Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. Please note that without certain necessary Personal Information (shipping information for example), we cannot complete your order. If a request for erasure is received by us before your order has been processed in full, we retain the right to cancel your order. For more information on your right of erasure, please see the ‘7. Your rights’ section below.

6. Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

7. Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information included in section 9.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Site

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

8. Changes

We may update this Privacy and Cookie Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

This Privacy and Cookie Policy was last amended on 01-12-2020.

9. Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@shopdilly.com.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with your (local) relevant data protection authority. If you are a resident of The Netherlands, the data protection authority is the Autoriteit Persoonsgegevens, to be found at https://autoriteitpersoonsgegevens.nl/